Frequently Asked Questions

Digital Subscriptions

  1. Why are you introducing a paid subscription?

    Quality, trustworthy journalism is more important than ever today, and with news increasingly consumed online, we are following many other local and national newspapers by asking our online readers for support. We still believe that our content should be accessible to all, so have not introduced a hard paywall. However, in order to keep the quality of our work sustainable as our audience becomes increasingly digital, we are obliged to introduce a payment system, just like we do with our print product.

  2. What are the benefits of subscribing?

    By subscribing, you will be helping to keep the quality of our work high, which benefits the entire community. In addition to that, subscribers will receive access to the ad-lite version of our website, for a smoother reader experience.

  3. What does Ad-Lite mean?

    The ad-lite version of our website displays up to 70% fewer ads than the standard website. Your subscription allows us to offset the ad revenue we would otherwise generate, and give you a better experience of our content.

  4. Do you have an option to subscribe to the print newspaper only?

    Yes we do, please view ‘Other Subscription Options’ on our subscriptions page.

  5. Which content can I still access if I don’t subscribe?

    You will still be able to access all of our content, even as a non-subscriber, but you will not have access to the ad-lite version of the website.

  6. Does my subscription renew automatically, or does it require my input?

    If you have chosen a monthly subscription, your subscription will continue automatically on a monthly basis without you having to take any steps. If you have chosen an annual subscription, your subscription will automatically continue for a further 12 month period at the end of your annual subscription without you having to take any steps. Please see clauses 7.2 and 7.3 of our Terms and Conditions in terms of cancelling your subscription.

  7. How does continuous payment work?

    Direct debit, credit and debit card payments for digital subscriptions are made on either a monthly or annual basis. You are not able to terminate your subscription during the minimum terms, although you do have a right to change your mind about your subscription within the first 14 days of your order, please see clause 7.2 of our Terms and Conditions.

  8. How does payment for an introductory offer work?

    Subscribers who take up an exclusive or introductory offer will see their subscription price automatically revert to a higher price once their offer period ends.

  9. What happens if my credit card or debit card details change?

    If you pay by credit or debit card, you will need to update those details in your account. Log in to access your account and update your details. If you do not update your details and we do not receive your next scheduled payment your subscription may be terminated in accordance with our Terms and Conditions.

  10. Is the online payment secure?

    We use SSL encryption software to keep the details of your order and payment information secure.

  11. How do you acknowledge receipt of my order?

    Proof of purchase will be sent to your registered email address.

  12. What browsers do your websites support?

    Our websites are designed to support the current versions of widely used web browsers, including Microsoft Edge, Google Chrome, Apple Safari and Mozilla Firefox.

  13. When will I get my subscription login details?

    Your login details are the same details you gave when you registered with the Northampton Chronicle and Echo website.

  14. What happens if I go on holiday?

    Your digital subscription is continuous. You can access your content 24/7, 365 days a year, anywhere you have internet access.

  15. What do you do with my personal information?

    We will use your personal information in accordance with our Privacy Policy, please refer to the JPIMedia Publishing Ltd Privacy Policy.

  16. What happens if I change my mind?

    You may cancel your order within 14 days of subscribing and you shall receive a refund of any payment that you have paid to us provided that we shall be entitled to retain payment for any of your subscription you have already received. Your access to the ad-lite version of our website will stop immediately. Please refer to our Terms and Conditions for more information.

  17. Can I cancel my digital subscription?

    If you cancel within 14 days of the start of your subscription, we will refund any payment made by you. Select “Immediately cancel and refund subscription” under “Manage” on your profile page. You will not be entitled to a refund of your initial payment if you cancel after the first 14 days of the start of your subscription, and must select “Cancel my subscription” from the menu under “Manage”.

  18. I have a question that isn’t listed here

    Good news, we have humans for you to talk to! Our Customer Support team will be happy to talk you through any other questions you have. Please email them at [email protected] or call on 0330 403 0066 (Mon-Fri 9.30am-7pm).

Digital Subscription Helpline:

Email: [email protected]
Telephone: 0330 403 0066 (Mon-Fri 9.30am-7pm)

JPIMedia Publishing Ltd
26 Whitehall Road
Leeds
LS12 1BE