Couple claim they were left heartbroken after alleged issues during free wedding at Northampton hotel
Hotel vows to investigate but believed couple left venue 'very happy' after wedding day
A couple who had their wedding cancelled five times this year due to Covid restrictions says they have been left heartbroken after their ceremony finally went ahead.
Samantha Cox-Parris married her fiance David earlier this month at the Park Inn by Radisson in Northampton but say they were left more than disappointed on their special day.
After the couple from Roade's wedding was cancelled so many times, the Park Inn offered to let them have their wedding free of charge at the venue.
But the couple say there was a number of issues on the day that left them, and their 100 guests, in 'shock.'
The hotel has responded to say that they believed the couple left 'very happy' after their wedding day and that they would be happy to meet with the couple to discuss their concerns.
But 30-year-old Samantha and her new husband, David, aged 33, said they were left disappointed after due to a number of issues on the day.
The couple claims issues on the day included members of the public who were not guests at the wedding wandering into the reception, getting rowdy and upsetting some of the guests, the condition of the dancefloor, concerns over some of the food served and long waits for food and drink at tables and at the bar.
Samantha said: "It was just shocking, really. We wanted a special day. We would have rather paid for it and had the day we wanted.
"I don't know what to say to them. They will say, 'well you've had your wedding for free', but that's not how we should have had our day. I'm not having another one. It's done now."
A hotel spokesman said The Park Inn 'would never knowingly compromise the high standards of service we provide.'
"The wedding was provided complimentary in its entirety as a gesture of goodwill for the inconvenience caused to the bride and groom for the postponement of their wedding due to Covid," the spokesman said.
"All of our customers are extremely important to us and we would never knowingly compromise the high standards of service we provide.
"We believed the bride and groom, along with their guests, left very happy. We will be more than happy to discuss our client’s concerns with them directly."