Northamptonshire healthcare group invites patients to share their views in 2026 Patient Survey

Lakeside Healthcare Corby and Brigstock Surgeries are encouraging all patients to take part in their 2026 Patient Survey, which is open until Sunday 24 May 2026. The survey gives patients the opportunity to share their experiences and help shape the future of care at their practice.

Jessica Bawden, chief executive of Lakeside Healthcare, said: “Your feedback continues to be incredibly important to us. Whether you’re sharing a positive experience or highlighting something we could improve, your voice helps shape the care we provide. Even if you haven’t visited the practice recently, or if you’ve filled in a survey before, we would still really value your views. Every comment helps us understand what matters to you, what we’re doing well, and where we can make things even better.”

The survey is being rolled out across all Lakeside Healthcare practices and is part of an ongoing commitment to listen to patients and improve services based on their feedback.

Last year, patient feedback led to a range of improvements at Lakeside Healthcare Corby and Brigstock Surgeries, including the introduction of Total Triage to help patients get the right care more quickly, increased appointment availability, and faster processing of simple requests. Anima opening hours were extended and call waiting times reduced. Additional changes included recruiting more reception staff, introducing new blood test clinics at Cottingham Road, Forest Gate and Brigstock surgeries, expanding clinics at Brigstock, providing tablets in reception to support access to Anima, and setting up a dedicated cancellation line to make it easier for patients to cancel appointments without waiting in a queue.

This year’s survey includes questions about patients’ experiences contacting their practice and whether they accessed other services first, such as NHS 111 or online resources. There are also opportunities to provide more detailed feedback through free-text boxes. Patients are asked not to include any confidential or medical information in their responses.

The survey takes around 10 to 12 minutes to complete. Patients can take part by scanning the QR code displayed on posters at their practice or by visiting www.thelakesidesurgery.co.uk.

Paper copies are available from reception for those without online access. Patient Service Advisors are also available to support anyone who may need help completing the survey.