Halifax internet banking and credit card issues - what we know and where to find support

Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now
There have been reports from Halifax customers of issues with credit cards and internet banking this morning.

Halifax customers have been experiencing issues with accessing their accounts this morning, according to the tech monitoring website Down Detector.

Reports of problems started to increase shortly before 6am today (September 15) with issues with Lloyds Bank and Bank of Scotland also raised.

Hide Ad
Hide Ad

The main problems for Halifax users, as reported on Down Detector, were mobile banking (43%), online banking (33%) and credit cards (24%).

However, a spokesperson for the bank said, despite these reports, Lloyds Banking Group brands, including Halifax, Bank of Scotland and Lloyds Banking Group, have not experienced any issues with online banking or the mobile app today.

They did, however, confirm they had experienced some issues with credit cards.

In a statement released via Twitter, Halifax said: “We know some of our customers are having problems accessing Credit Card details at the moment.  We’re sorry for this and working to have it back to normal soon.”

Hide Ad
Hide Ad

Customers report Halifax credit card issues

There are growing fears the UK is headed for another recession (Pic: Getty Images)There are growing fears the UK is headed for another recession (Pic: Getty Images)
There are growing fears the UK is headed for another recession (Pic: Getty Images) | Getty Images

Halifax customers have taken to social media to report issues when trying to use their credit cards today.

Callum said: “Hi, I’ve just tried to make a purchase and my card was declined, so it’s not working as normal as you suggest? Log in to the app and credit limit showing as N/A?”

Daniel has experienced similar issues, saying: “I tried making a purchase and it didn’t work. I’ve also logged in my mobile app and I cannot see my credit card balance. I would say it is pretty bad.”

Also having problems with purchases, Faith said: “I’m trying to make a purchase online and it’s not working!”

Hide Ad
Hide Ad

Replying to some of the complaints, Halifax spokesperson, John, said: “Hi, I’m John. We know some of our customers are having issues with Credit cards. We’re sorry about this, and we’re working to have it back to normal soon. Please be assured that you’ll be able to make purchases as normal.”

If you are also experiencing issues, you can contact Halifax customer services, although the website does warn their telephone banking wait times are longer than usual at the moment.

Related topics:

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.