'Outstanding' rating for Northampton care village after inspectors hear glowing praise from relatives

A Northampton care village has climbed up from 'good' to 'outstanding' after inspectors were impressed by staff who went the extra mile to care for patients.

Richmond Village, in Grange Park, has been praised by the CQC after relatives told inspectors how staff were ready to go above and beyond to look after residents.

It means the retirement village has earned its first "outstanding" rating.

The report reads: "Where people had complex or continued health needs, staff always sought to improve their care.

"For example, one person's quality of life had improved greatly as staff continued to seek assistance from different specialist health professionals, until they found the specialist that could relieve the person's symptoms. Their relative described how the staff, 'Never gave up, they referred [Name] to other specialists until their [long term condition] was under control.

"And during a spell of ill health, one person always required a member of staff to be with them to keep them safe; the registered manager and staff took it in turns to stay with the person, working long hours overnight to ensure their safety. Their relative told us, "Staff were brilliant, I am so glad it [the illness] happened here, we were kept fully informed."

Additionally, inspectors were impressed with how Richmond took extra steps to help residents "live their lives as much as they could" and support them with their social, religious and well-being needs.