Northamptonshire wedding venue recognised among the UK’s best with national wedding customer service award win

The Stanwick Hotel in the village of Stanwick was selected from hundreds of wedding businesses across the UK, with winners chosen based on real customer reviews, service excellence and consistency.

The Guides for Brides Customer Service Awards celebrate outstanding customer experience across the UK wedding industry.

Powered by real reviews left by couples on guidesforbrides.co.uk throughout 2025, the awards highlight businesses that consistently deliver exceptional service at every stage of the wedding journey.

Lizzy Gilmour, managing director of The Stanwick Hotel, said: “We are absolutely delighted to receive this award.

"Exceptional customer service has always been at the heart of everything that we do.

"It is incredibly rewarding to see our team’s dedication recognised – especially in such a meaningful industry where every detail matters.

"This award reflects the passion, care and commitment our team brings to every celebration.”

Nikita Thorne, head of strategy at Guides for Brides and wedding industry expert, said: “Couples are entering the wedding planning process more informed and more discerning than ever before, and they expect genuine care, clear communication and consistency at every touchpoint.

"This year’s awards have highlighted just how many businesses are rising to meet that expectation.

"From our winners and highly commended recipients to every finalist, we’ve seen a shared dedication to going above and beyond for couples, creating experiences that feel personal, seamless and memorable.”

The Stanwick Hotel stood out for their commitment to delivering a ‘seamless and supportive experience’ for couples, reflected in consistently high review ratings and glowing feedback from real weddings.

One couple described their experience: "We recently had our wedding at the Stanwick Hotel on the 18th of October and it was absolutely perfect from start to finish.

"Marie, our wedding organiser, was incredible.

"She was extremely organised and kept in touch with us throughout the whole process — from our very first meeting right through to the big day.

"Her communication was fantastic and she made sure we had everything we needed. We couldn’t have asked for better support.

"On the day itself, the staff at the Stanwick Hotel were brilliant — friendly, professional, and attentive. Everything ran smoothly, and we didn’t have a single issue.

"They truly went above and beyond to make sure our day was special.

"The food was outstanding — from the canapés to the wedding breakfast, desserts, and even breakfast the next morning.

"So many of our guests have told us how amazing the food was.

"Overall, the Stanwick Hotel was the perfect venue for our big day.

"A beautiful setting, fantastic staff, and delicious food — we couldn’t recommend it highly enough.”

As a local wedding business in Northamptonshire, this recognition highlights the important role suppliers play in delivering memorable experiences for couples in the region and beyond.

Guides for Brides is one of the UK’s leading wedding planning platforms, connecting couples with trusted venues and suppliers through verified listings, expert advice and real customer reviews.