Northampton housing association ranked as ‘outstanding’ for its older people’s and support services
The support team is currently helping around 600 residents with managing a home, budgeting and more
A Northampton housing association has been ranked as ‘outstanding’ for its older people’s and support services by an industry watchdog.
Northampton Partnership Homes has a team of 19 specialist support and welfare staff who are trained to help people who are struggling to manage a home.
Demand for the support services has grown in the last year, as more people struggle with loss of income due to the pandemic.
Since April 2020, the team has reclaimed over £430,000 in benefits and financial support for residents, to ease the pressure on budgets.
This work has been recognised by Erosh - an older people’s and support services watchdog - as when the services were assessed they were ranked as ‘outstanding’.
James Clarke, housing team manager at NPH said: “This accreditation is really important for the 600 residents we are currently supporting.
“It shows our commitment to providing the right level of support so that residents are able to manage their tenancies and stay in their homes, while improving their wellbeing and gaining independence.
“I’m so proud that this hard work has been recognised by Erosh once again.”
The team offers support with budgeting and managing finances, helping to claim benefits, accessing specialist support services, and help managing the condition of residents’ homes.
Cases often include mental health support, working with care leavers, supporting victims of domestic violence, supporting hoarders, and visiting older people.
The team recently supported a mother whose home was in poor condition, with a build-up of clutter in her home and garden, as she struggled with anxiety, depression and low confidence.
She really wanted to improve the condition of her home for her child so with her support worker, she was able to set out realistic goals to improve her home, finances, mental health and confidence.
The team supported her to sort through the clutter, to review her outgoings, apply for discounts on her utility bills, and make a budget, giving her control over her financial situation.
With the help of the support team, the mum’s situation has improved and now Children’s Social Services are satisfied that her child is being cared for and are no longer involved.
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