'Cut the s***': Customer sworn at by Northampton McDonald's manager after waiting an hour for food in vain

A Northampton McDonald's manager told a customer who had called to complain about waiting an hour for food in vain to 'cut the s***'.

The manager at the Sixfields branch was 'confrontational' and did not listen, according to the dismayed member of the public who had only gone as a surprise for their daughter.

McDonald's apologised for the complaint not being handled 'in the correct manner' and the member of staff 'will be reminded of our expectations'.

"Well you certainly don’t expect to be sworn at by a McDonald's manager when you ring with what you believe to be a legitimate complaint," the customer, who wishes to remain anonymous, said.

The customer said their daughter had been working hard on her schoolwork during the coronavirus lockdown so they wanted to treat her with a Maccies, which reopened last week.

As they knew it would be busy, they started queuing half an hour before the Sixfields branch was due to open on Saturday (June 6).

At 11am, they were told by staff there would be a delay due to a problem with the tills but they left empty-handed at 11.30am as staff were unsure when the issue would be fixed.

They decided to call the restaurant to complain once they got home in the hope of being able to return later that day without having to queue.

The manager said there was nothing they could do to make up for the wasted time but when the customer made a joke about his management training, the member of staff told him to 'cut the s***'.

The customer then started recording the call and the manager repeated the phrase before apologising for the long wait and admitting four other people had complained about it too.

"He just got more and more confrontational and didn't want to listen," the customer said.

"I appreciate he was stressed at not being able to open but you can't talk to customers who have waited an hour for your product that way."

A McDonald's spokesman said: “We are aware of this incident and would like to apologise to the customer in question.

"We expect our people to uphold the highest standards, and are disappointed that on this occasion they were not met.

"We recognise the complaint was not handled in the correct manner, and the member of staff in question will be reminded of our expectations, even in difficult circumstances.

"Due to a technical issue, there was a delay to the opening of our Northampton Sixfields restaurant on Saturday morning, and the team worked as quickly as possible to resolve it.

"We apologise for any inconvenience caused and would like to thank our customers for their continued patience and support during this time.”