Admin error left Northampton pensioners living in damp homes for four years

Two pensioners in their eighties have been calling for Northampton Partnership Homes to fix a major water leak in their flats for four years.

Thursday, 24th October 2019, 1:31 pm
John Pickford has been asking for help for four years. Since the Chron stepped in NPH have said they will now help. Pictures taken by Kirsty Edmonds.

Neighbours Rita Peach, 88, and John Pickford, 84, have been living in their Kingsthorpe flats for a combined time of 48 years.

But as of four years ago, the pair said they have experienced numerous major water leaks in their homes, which they want the housing association to fix.

The water leaks start when there is heavy rainfall, the pair say.

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Rita stood next to her wardrobe which has bowels on top to catch rainfall. Pictures by Kirsty Edmonds.

It has caused much upset among the pair and has ruined wallpaper and possessions.

They say they have both notified NPH and are urging them to send out a roofer and scaffolding to fix the suspected problem with the roof.

Currently, John has a fridge drawer and a washing up towel perched on his bedroom windowsill trying to catch drips, while Rita has soggy towels and two towels on top of her wardrobe.

John said: “The water was piling on my bedroom windowsill. I kept fetching towels from the bathroom and trying to stop it.

Water has been coming in John's bedroom now for years. He said he's had to move furniture around to avoid getting his bed wet. Pictures by Kirsty Edmonds.

“I don’t want to cause trouble but I can’t live with this. It’s all going rotten, the whole lot, every time it heavy rains.

“I’m getting too old to lug beds about.”

Rita is concerned that the wall behind her wardrobe is wet.

She said:”I’m worried in case there’s another storm, what if part of the roof collapses?

“My clothes were all soaked in the wardrobe. My granddaughter took a picture of the water pouring through the roof and it was like a fountain.

“I lay in bed and it pours everywhere. It’s a mess. When the weather comes on the teatime news I daren’t look.”

But NPH has apologised and admitted an admin error has delayed fixing their problems which has led to years of upset.

Gary Duckmanton, assistant director of property maintenance for NPH, said: “I have been in touch with Mr Pickford to apologise for the delay in repairing his roof. We have identified that an admin error led to the delay and we are truly sorry for the impact this has had on our tenants.

"We’ve booked the scaffolding and trades people to carry out the work needed to Mr Pickford’s roof, which will be completed by the end of next week.

"I will also follow up on this work personally to make sure that any further repairs are identified and completed without delay.”