Northamptonshire hotel and conference centre wins Hall of Fame award from Trip Advisor

The accolade aims to celebrate excellence in hospitality and is only given to establishments that have continually delivered a superior customer experience.

Some of the comments that contributed to the Certificate of Excellence include:

“I have stayed in many hotels over the years and can honestly say that the service at this hotel is up there with the best in the world. Every member of staff looked as though they loved their job and made me and my partner feel very welcome.”

“The staff at Highgate truly understand hospitality. Every single member of staff understands the meaning of looking after their guests.”

“This was my second visit and it was just as good as I remembered it. Staff were superb, always on hand and willing, everything carried out with a smile.”

Sundial Group’s managing director, Tim Chudley, said: “We are very proud to receive the Certificate of Excellence for the fifth year in a row.

“The award is testament to the dedication of our team at Highgate House who always strive to deliver an excellent customer experience. We’d like to thank all of our customers for taking the time to comment so positively on their stay.”