Northampton retirement complex praised by CQC for going above and beyond for residents

A retirement complex in Northampton has been praised by the health watchdog for continually going above and beyond for residents.

Richmond Villages Northampton was rated as 'outstanding' - the highest possible rating - by the Care Quality Commission (CQC) after a recent inspection.

Manager Matt Evans said: “It takes an entire team, and it’s a pleasure to see how everyone at the village works together to support our residents.

"We always set out to provide the best care possible and to create a homely atmosphere, whether it’s always greeting residents with a friendly smile or celebrating their achievements; staff are always displaying resident’s artwork around the village, championing their creations.

"I’m proud to see this recognised with our ‘outstanding’ rating. I’m certain it will spur us on to even more great things in the future.”

Following an unannounced visit in February, CQC inspectors highlighted the immediate response staff at Richmond took to ensuring that effective care was provided in all cases.

Relatives said the staff ‘never gave up’ when it came to finding the best solution to healthcare issues and always put the needs of the residents’ at the Bridge Meadow Way complex first.

Colleagues also went above and beyond to ensure residents could still enjoy their personal passions and interests.

One resident, who was a keen photographer, had their pictures displayed across the home and staff supplied an array of photographic equipment to help him enjoy his favourite pastime.

Another resident with a love for languages was encouraged to share their skills with others at the village.

Elsewhere, staff recognised residents with military backgrounds, reaching out to armed forces networks and sharing regular magazines on the topic.

Colleagues also spent time reflecting on residents’ personal experiences and respected the contribution they had made to the defence of the country.

In another example, inspectors noted the story of a resident moving into the home who was upset by the thought of leaving her cat.

To put her mind as ease, a member of the team adopted it, giving it a new home and regularly bringing it into the village on their days off, to offer the comfort and joy it had always brought to the owner’s life.

Philippa Fieldhouse, Richmond Villages managing director, said: “We are committed to keeping our residents safe, happy and healthy, and since this report was issued have introduced even more care measures to ensure that we continue to meet and exceed our ‘outstanding’ reputation.

"For example, we recognise that mental health is as important as physical wellbeing.

"As our villages are currently closed to visitors, the team has brought in new phones and iPads to help residents stay connected with loved ones.”