Reception teams can play a big role in our experience at our GP practice, from booking appointments to ordering repeat prescriptions and inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Northamptonshire and beyond. More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their doctor’s surgery.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Northamptonshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Greens Norton Medical Centre - Greens Norton, Towcester
There were 248 survey forms sent out to patients at Greens Norton Medical Centre in Greens Norton, Towcester, and the response rate was 41%. 56% of patients said the reception team was ‘very helpful’, while 38% said they found the team ‘fairly helpful’. | Google Maps
14. Abington Park Surgery - Northampton
There were 370 survey forms sent out to patients at Abington Park Surgery in Northampton, and the response rate was 29%. 55% of patients said the reception team was ‘very helpful’, while 36% said they found the team ‘fairly helpful’. | Google Maps
15. Parklands Surgery - Rushden
There were 314 survey forms sent out to patients at Parklands Surgery in Rushden, and the response rate was 33%. 53% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps