Care home celebrates 'good' Care Quality Commission rating
Staff and residents from Chacombe Park care home in Chacombe, Banbury are celebrating because the home passed a recent Care Quality Commission inspection with an overall ‘Good’ rating. The home was praised for operating a responsive, safe, effective, caring and well-led service.
The report stated that Chacombe Park was very well-led and offered a calm, caring and inclusive environment with a strong focus on safety, where people received person-centred care and were treated with respect and kindness. In the report, staff were praised for their compassion, patience and attentiveness and it was noted that the leaders actively encouraged learning, inviting feedback from staff, residents and relatives on how improvements to the service could be made.
The report found that staff enjoyed working at Chacombe Park and felt supported and valued, it stated that there was a clear vision and open culture where team members, residents and relatives could speak up and feel heard. One relative said: “All the staff are loving and make my Mum feel welcome, literally anything I ask them to do they have done.”
The inspection found that the manager of the home is visible, supportive and approachable, engaging positively with staff, relatives and residents. One family member commented: “We notice he is always wandering around the home, checking things out, it is clear he is very proud of the home.”
Residents reported that they were very happy living at the home, that the staff are respectful, patient and kind, giving them options and listening to their preferences. Particular reference was made to how staff help residents make their own decisions around clothing, food choices and what activities to take part in, promoting dignity and control in day-to-day life. One resident commented: “It is marvellous here, we had the big fete and we go to Brackley to sing in the dementia choir.”
Relatives were very complimentary about the home and the staff, saying that the staff knew the residents well and knew their preferences. They felt that the residents’ needs were met, that they were given choices and their decisions were respected. Relatives commented about the transformation in their loved ones thanks to the great care they receive at Chacombe Park: “He was bedridden but now he strolls around the grounds,” “My mum has a new lease of life, she genuinely seems happy” and “He has put on four stone in weight, physically he is the best he has been for the last five years.”
Shaju Paul, General Manager at Chacombe Park said: “We are absolutely thrilled that Chacombe Park has been rated ‘Good’ following the CQC’s most recent inspection. It is fantastic to have the hard work and dedication of everyone here recognised, we have a wonderful team here and I am incredibly proud of each and every one of them.”