Only half of London Midland passengers satisfied with the price of their tickets

London Midland train
London Midland train

Only half of London Midland passengers are satisfied with the price of their train tickets, the results of the latest passenger survey have revealed.

The other main issues that rail passengers found with the service provided by the train operator, which serves Northampton, included the toilet facilities (only 44 per cent satisfied), the availability of staff (41 per cent satisfied) and how well the company deals with delays (only 35 per cent satisfied).

However, London Midland’s overall satisfaction rating was 82 per cent, up two per cent from last year, and there has also been a five per cent improvement in the number of passengers happy with the availability of seating (45 to 50 per cent).

Almost three out of four passengers are now satisfied with the punctuality of the trains and 83 per cent were happy with the length of time the journey was scheduled to take.

A spokesman for London Midland said the company was making “steady progress” on addressing passenger’s concerns and was investing large amounts of money in the new train station in Northampton.

The spokesman said: “We are pleased the overall satisfaction result is up a couple of points. We will keep working on the things we need to do to ensure services improve.

“It is fair to say train tickets are more value for money now considering the investment in services we have put into Northampton and Long Buckby.

“We have put a lot of money in investing in new toilets and we hope that issue will improve.”

The National Rail Passenger Survey (NRPS) is produced from the views of passengers collected twice a year from a representative sample of journeys.

The survey was carried out between February 2 and April 13 2014.