The Spencer Arms pub in Northamptonshire has been awarded the Certificate of Excellence from TripAdvisor after consistently receiving highly recommended reviews.
The Chef & Brewer pub, on Northampton Road, Chapel Brampton, has received an average of four stars from over 185 guest reviews and has been recognised with a Certificate of Excellence.
The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor. Approximately 10 percent of accommodations listed on TripAdvisor receive this prestigious award.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honourees that takes into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Nicole Aremini, general manager of the Spencer Arms, said: “We are thrilled to receive the Certificate of Excellence. The whole team live and breathe the value of putting the guest at the heart of everything we do and this recognition clearly demonstrates that it is working and providing guests with experiences they want to share with others.”
“TripAdvisor is pleased to honour exceptional hospitality businesses that have received consistent praise and recognition by travellers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”