New measures announced as part of compensation package for HS2 residents

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HS2 Ltd today sent out a statement of intent by announcing plans to help residents who have a property that may be affected by the development of the HS2 railway that they can expect a fair deal.

The announcement of a Residents’ Charter and the appointment of an Independent Residents Commissioner will complement the package of property measures the Government has today unveiled for people who live along Phase One of HS2, between London and the West Midlands.

The proposed track will run through parts of South Northamptonshire.

The charter will embrace the following key principles: property packages and other measures will be communicated clearly; all communication will use plain non-technical language; individuals will be offered a single named case officer with direct contact detail; individuals will be offered the opportunity to meet in private with HS2 property specialists; and HS2 Ltd will commit to a reasonable response time for all property compensation-related enquiries.

When appointed, the commissioner will directly report to HS2 Ltd’s chairman, Sir David Higgins, and will be asked to produce a monthly progress report for the HS2 Board. The report will address how HS2 Ltd deals with communities and individuals who are affected by property issues.

Speaking in response to today’s announcement, Sir David Higgins said: “We must be as clear about our compensation policies as we are about the other positives of HS2. Fairness, transparency and efficiency have to be at the heart of everything we do. People rightly want to know what they’re entitled to and how quickly we will deal with their claims. The new Charter and Commissioner will provide residents with the confidence that we’ll deal with each case clearly, fairly and as fast as we can.”

For further information, please call the HS2 Public Enquiries line on 020 7944 4908.