Northampton residents should have a direct line to report flytipping hotspots and environmental problems in their area, a councillor has said.
Labour councillor Anamul Haque has called on the borough council to give people more ways to ask for help with mess and maintaining public spaces.
It comes as a new environmental services contractor will be announced in January 2018 before taking up the role in June.
Councillor Haque has called for a motion ahead of a full council meeting on December 10 for the new contractor to engage with residents associations and parish councils to deal with issues in neighbourhoods.
He said: "I want residents to have a voice, and for the contractor to be more involved and approachable.
"Residents should have a direct port of call to reach the new contractors to report problems like fly-tipping hot spots in their area."
Environmental contractors are responsible for bin collections, maintaining graveyards and dealing with public health risks like fly-tipping and disposing of needles.
The new contractor for Northampton will replace current providers Enterprise, owned by Amey, who has come under fire in the past for missing bin collections, leaving grass to grow up to a foot long and, on one occasion, interring a body in the wrong plot.
Councillor Haque said: "In my opinion, Enterprise has failed completely in a number of ways and has not been approachable for residents. The new contractor should learn from their mistakes."
The motion, which calls for "positive and productive collaboration with residents, resident associations and parish councils" will go before full council on December 10.