Nationwide building society, which has a base in Northampton, says it will invest heavily in its branches in the town despite the rise in online banking.
The company, which has offices in Moulton Park and employs about 2,000 people in Northampton, announced record profits for last year (2014/15) with underlying profit increasing 32 per cent to £1.216 billion.
Although Alison Robb, group director, refused to say what the figures meant for the job security of employees in Northampton, it means the firm will now be able to put £500 million investment into updating its UK branches over the next five years.
Refurbishments will see features such as communal areas and spaces to talk face-to-face with staff.
Mr Robb said: “People don’t want to use online banking for everything, even younger people.
“We found that, with the accounts especially for under 18s, eight out of ten of those wanted the personal in-branch service.”
The annual results also revealed that four out of every 10 adults and children in Northampton have a Nationwide savings account.
In 2014/15 a total of 31,600 accounts were opened with Nationwide in the town alone.
Nationwide employees in Northampton also raised over £165,000 for charities in the region during the last financial year, including £5,000 for Northampton General Hospital.