A pensioner in Northampton who has been having milk delivered for 51 years has been named as one of Dairy Crest’s most loyal customers.
Ann Dickerson, of Kingsthorpe, writes letters addressed to ‘Dear Milky’ - her milkman Michael Cheney, known as Mick - confirming her week’s order, as she does not use internet shopping.
The milk round is a valuable service for Mrs Dickerson as she is a carer for her disabled daughter.
During one bad winter, she couldn’t leave the house due to the snow and was concerned that she wouldn’t receive her order, but her milkman parked his float at the end of the road and walked through the snow to ensure she received her daily pinta.
Mrs Dickerson said: “I couldn’t do without my milkman making sure I always receive my milk and groceries. I became a widow in 2002 and the doorstep delivery is a lifeline, especially with my daughter being disabled.”
Mr Cheney said: “It’s a real treat to find Mrs Dickerson’s letters during my morning rounds.
“She always writes her order starting with ‘Good Morning Milky’ and I knew she had been a customer for a long time – but I was surprised to see she has been having milk delivered for 51 years.
“My colleagues and I thought this was an anniversary that should be recognised as we really appreciate her customer loyalty.”
Gary Morton, Dairy Crest’s Northampton Depot Manager, said he was delighted that Mrs Dickerson has been part of the company’s milk round for so long.
He said: “Our milkmen play an important role in the local community and it’s great to hear when a milk delivery has made such a difference to someone’s life.
“We always try to give the very best customer service and milkmen like Mick often go above and beyond what is expected of them.”