Home in Northampton told it ‘requires improvement’ by quality commission inspectors but staff praised for level of care

Obelisk House, Northampton Picture: Google Images
Obelisk House, Northampton Picture: Google Images

A care home in Northampton has been told to improve in four key areas after an inspection by the Care Quality Commission.

Obelisk House in Kingsthorpe was told it required improvement in safety, effectiveness, responsiveness and leadership following the inspection last month. The home was praised though for the care provided by staff, which was given a rating of good.

The home is run by Obelisk Care Services Limited. A spokesperson said they welcomed the report and said areas of concern were being addressed.

While people felt safe in the home, the report said improvements were required to ensure staffing levels were sufficient. It said action had been taken to stop more people using the service until more staff had been recruited.

The report also called for risk assessments to be made more personal and for training for staff to be improved.

The inspectors praised the level of care given by the staff.

“People received support from friendly and kind staff. People’s privacy and dignity was maintained and people’s individuality was respected,” the report said.

“People were involved in their care planning and deciding on the support they would like to receive. However, care was always delivered in the way the people wished and care records did not contain sufficient detail to show how people had received their care,” the report added.

Inspectors also found that the home did not have a registered manager in post.

“Staff had confidence the service was being well-led through a period of change in managers and the atmosphere and culture of the service was positive with a team approach,” the report added.

Fiona Seymour, chief executive of Olympus Care Services said “I welcome this report and am delighted that the inspectors have highlighted the caring attitude of our staff and would wish to stress that we are all fully aware that the majority of the areas requiring improvement are based on the need for more members of staff for the residents we are caring for now.

“As the report details, we are very careful about who and how we recruit, and this together with the requirement for more intensive care for those people with increased frailty has resulted in this difficulty. The acting manager had recognised that staffing levels required improvement and had already decided that no more people would be accepted into the home until sufficient numbers of additional competent staff had been recruited and trained.

“Recruitment was already underway and, temporarily, agency care staff are being used to ensure staffing numbers are available to keep people safe. The area manager, who has been overseeing the running of the home, has recruited a new and experienced registered manager who matches the services, values and culture of providing good care and strong leadership.”

“All the areas for improvement are being addressed, while we also consider the future caring needs for older people with increasing, and longer term, frailty as we are fully committed to getting it right.”