Care home in Northampton put elderly people at risk through lack of information about staff

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A care home in Northampton was deemed to be providing “a serious risk that people would be harmed” because it could not prove who worked there, inspectors have said.

Care Quality Commission inspectors found that Mu’Gbortima Care Services in Colwyn Road, The Mounts, was asked during an audit in July for staffing rotas, a list of people who received personal care and information about staff employed by the service.

However, the report says, “Despite being given several opportunities to provide this information, they failed to provide an accurate and consistent record of the information requested.

“This meant there was a serious risk that people would receive unsafe care and might be harmed.”

It added: “The provider did not have an effective recruitment system in place to ensure staff were of good character and had up to date professional registration. “Staff working rotas did not show the accurate deployment of staff working at the home and in the community.

“This put people at risk of harm because the rotas did not provide a plan to show people were supported by sufficient numbers of suitably experienced and qualified staff.”

The CQC also found that the care home:

-did not consider that some elderly people cared for in isolation their bedrooms needed to interact with others

-did not have any lifts in the building

- did not adequately find out about the needs of its elderly people as no proper assessments were carried out

-made one of those it cared for in their own house wait “at least 13 hours” to be seen because a night carer failed to show up. The same person also complained that carers did not always stay for the agreed length of time.

As a result of this, Mu’Gbortima failed in the five major categories of the inspections and the CQC has taken enforcement action over five of the problems it spotted.

The watchdog has now also brought forward its review of the home’s registration.

The CQC said: “We were alerted by the local commissioners of the service [Northamptonshire County Council] of concerns in relation to the safety and suitability of the premises, the planning and delivery of care, and staffing at the provider’s care home.

“Due to these concerns, we brought forward our scheduled inspection of the provider’s care home.

“During this inspection visit, we found numerous failings in the provider’s systems to deliver safe and effective care. We also found serious concerns in regards to the safety and suitability of the premises.

“Due to the seriousness of the concerns identified, we also brought forward a scheduled inspection of the provider’s care service registered to provide personal care to people in their own homes.”

The inspectors also heard many compliments about individual members of staff and their levels of care and the CQC said the people appeared well-cared for. They also noted letters and cards of thanks sent to the home

Florence Smith, the home’s manager, told the Chron yesterday she could not comment as she was in talks with her solicitors over the report but indicated that she disputed many of the CQC’s findings.