A care facility in Northamptonshire has been ordered to make improvements after issues were discovered by Care Quality Commission inspectors.
Badby Park in Daventry, which specialises in the care of people with progressive neurological conditions and brain injuries, was given a rating of “requires improvement” in five key areas.
Inspectors highlighted issues over patients not receiving medication, people’s human rights not always being protected, patient privacy and the leadership of the care home.
But they also praised the home for protecting people from abuse and risk, training of staff, dealing with complaints and support and guidance from managers.
The report was published today by the CQC and was carried out in January. It was split into six questions.
Under the first, “Is the service safe?”, the report said: “People did not always receive their medication as it was prescribed and the arrangements for the storage of medication was not safe.
“Robust arrangements were in place to protect people from abuse. People were protected from the risks associated with the recruitment of new staff because staff recruitment systems were robust,” it said.
For “Is the service effective?”, the report added: “The service was not always effective. People’s human rights were not always protected; because their freedom of movement was restricted without assessment or an authorised deprivation of liberty.
“Staff received appropriate and timely training. People had access to a balanced and varied diet.”
Inspectors asked the question, “Is the service caring?” and said: “The service was not always caring. People were not always supported to maintain their privacy and dignity. People were not always treated with kindness and compassion.
“Staff did not always involve people in decisions relating to their care and support.”
The report also studied whether the service was responsive. It said: “The service was not always responsive.
“People were involved in planning their care if they wished. It was not clear what activities were available for people who were unable or unwilling to participate in group activities and there was no set plan of activities for the people cared for on the Purple Meadows unit.
“Complaints were well managed and used to improve and develop the service.”
And, finally, inspectors asked whether the service was well led. The report found: “The service was not always well-led. Staff received appropriate support and guidance. People knew who the managers were and were able to approach them.”
A spokesman for Badby Park said the complex care facility had already begun to act upon the recommendations made in the CQC report.
He said: “The safety, care and wellbeing of our residents is our number one priority and we are taking immediate action to address those issues that require improvement.
“We also welcome the significant volume of excellent care highlighted in the CQC report including the compassionate and respectful assistance provided by staff to our residents, the good staffing levels, our whistle blowing policies, access to specialist staff and our robust recruitment systems.
“We look forward to working with the CQC to demonstrate that Badby Park is a first class facility providing excellent care for people with some of the most complex and challenging needs.”