British Gas engineers stay with Northampton pensioner in hospital after witnessing her fall

Shirley Napier
Shirley Napier

Gas engineers have been praised by a Northampton pensioner after they ferried her to hospital following a fall.

The British Gas workers, Toby Kay and Alan Johnson, had arrived at Shirley Napier’s home in Hertford Court, Meadowfield, when they saw the 80-year-old fall outside her front door.

They called an ambulance and, with her family living elsewhere in the country, British Gas service manager Andrew Millam followed the paramedics to the hospital and sat with her so she did not have to wait alone. He also took her home afterwards.

Mr Kay and Mr Johnson then organised for flowers to be sent to Mrs Napier, who has since been awarded a British Empire Medal in the Queen’s Birthday Honours.

Mr Millam said: “We were glad to be able to help Mrs Napier and are pleased that she has recovered. Both Toby and Alan are delighted to hear about Mrs Napier’s award and would like to offer their warmest congratulations.”

Mrs Napier, who has a slight injury, said: “I was very grateful to them because I couldn’t lock up and I trusted them with my keys.

“What they did went beyond what they are paid to do and that means a lot.”