Inspectors find staff with 'no training in infection control' in scathing report of Northampton GP

The Molla and Kesani GP Practice at Weston Favell Healthcare Centre has been scolded by the healthcare watchdog.
The Molla and Kesani GP Practice at Weston Favell Healthcare Centre has been scolded by the healthcare watchdog.

A Northampton GP practice where staff "lacked any infection control training" has been handed a damning report by the healthcare watchdog.

The Dr Molla and Kesani surgery in Weston Favell has been rated "inadequate" in almost every area after inspectors found failings in what they did to keep patients safe.

It included a lack of any training in infection control amongst staff, failures to record mistakes or near misses, and concerns that staff were unable to recognise or manage severe risks like sepsis.

Inspectors also found evidence of an event where a patient had been given the wrong vaccine - but wasn't listed as a "significant event" for the CQC to be aware of.

The report, which is based on an inspection on May 21 and was published this week, reads: "[We have] significant concerns with the quality of care and treatment at the practice.

"Staff at the practice lacked safeguarding training... Staff working at the practice did not have the required DBS checks... Staff working at the practice lacked any infection control training.

"We were not confident that all concerns, safety incidents, near misses and significant events had been captured, recorded and acted upon."

The surgery, based at the Weston Favell Health Care Centre in Billing Brook Road and cares for over 4,000 patients, has been placed in special measures and given six months to improve. If it does not, the watchdog could close it down.

The report reads: "Special measures will give people who use the service the reassurance that the care they get should improve.

"If there is not enough improvement we will move to close the service."

Following its inspection, the CQC immediately ordered the practice to present a rap sheet of 31 areas where it has made improvements by June 10.

A spokesperson for NHS England and NHS Improvement (Midlands) and NHS Nene Clinical Commissioning Group said: “We understand patients may be concerned by the findings of the recent CQC review, which was rightly thorough and has highlighted a number of areas where the practice needs to improve.

“Our priority is ensuring patients can access safe and high quality services that meet the high standards they rightly expect, and we are actively writing to them to provide assurance about the steps we are taking. To ensure continuity of service, the Willows Group has been appointed as a caretaker while we review future options. We are working closely with the Willows Group to address the significant concerns raised by the CQC report and make the required improvements as quickly as possible.

"As the joint commissioners of GP services in Northamptonshire, we would like to thank Dr Molla and Dr Kesani for their many years of service to the NHS and patients in Northamptonshire and wish them well in their retirement.

Kate Holt, CEO of Healthwatch Northamptonshire added: “We have been kept fully informed of the CQC concerns and the actions taken to ensure that immediate improvements are made to the services patients receive. We will also be working with the Willows Group to ensure that patients can be fully involved in service improvement in the future.”