Praise for 999 crews after receiving 500 call-outs on busy Christmas party night

East Midlands Ambulance Service NHS Trust
East Midlands Ambulance Service NHS Trust

East Midlands Ambulance Service received about 500 calls on what was predicted to be the busiest night out for 999 crews over the Christmas period.

The number of calls was higher than an average Friday evening with a mixture of calls ranging from alcohol-related injuries to slips, trips and falls.

Lots of additional initiatives were operating overnight to manage demand. These include Polamb’s (joint Police and ambulance vehicles) and triage facilities so patients with minor injuries could be treated and discharged rather than take an A&E vehicle away from serious emergencies.

Joe Garcia, associate director of operations, said: “I’d like to pay tribute to everyone who works on the frontline – those answering 999 calls in our emergency operations centres, our team of nurses and paramedics in our clinical assessment team who give advice to callers and our clinicians out on the road providing medical treatment and care.

“We also value the assistance given by our Community First Responders, the British Red Cross, St John Ambulance and EMICS (East Midlands Immediate Care Scheme doctors), all of whom help us to provide the very best possible service.

“My thanks go to all of them for their continued dedication and support. While most members of the public are celebrating the festivities, these people were hard at work doing a really great job in challenging circumstances.

“We expect to receive significant call numbers tonight and over the next few weeks especially if the weather deteriorates. That’s why I’d urge people to use our emergency service wisely and to be aware of the options available for the treatment of minor illnesses or injuries rather than calling for an ambulance.”