Queues for tickets and customer service will increase if a train company which operates through Northamptonshire continues with its proposal to cut 150 jobs, a union has said.
London Midland has confirmed it will be cutting head office and support staff roles to combat rising costs, but insisted this would not affect ticketing staff.
However, the rail union, RMT, has dismissed this as a “total pack of lies as the cuts would rip the revenue, gateline and ticketing staffing levels to shreds”.
RMT acting generals secretary, Mick Cash, said: “It is disgraceful that this cuts bombshell was dropped on staff by London Midland through the media. Staff have been sent threatening letters telling them their jobs and livelihoods are on the block without any explanation as to why.
“The cynical attempt to claim the 150 jobs threatened are not important is a kick in the teeth for staff who make London Midland tick. The plans have generated a wave of anger across all grades.
“RMT will now look at an all-out campaign, up to and including the use of industrial action, to stop these cuts. Lift the gun from our members’ heads and get proper and meaningful negotiations back on track.”
London Midland managing director, Patrick Verwer, said: “The service to our passengers will not be affected by the changes. We have made good progress over the last year. Our train service is much improved and higher customer satisfaction scores tell us passengers can see the difference.”
Owned by rail operator, Govia, London Midland has been providing train services from London through to Birmingham since 2007. It manages 148 stations in the UK and operates over 1,300 services in the Midlands every day.