The public ‘enquiry desk’ at Campbell Square Police Station in Northampton is being moved to the one-stop shop at the Guildhall.
Police officers and support staff will remain at the police station and there will still be a manned reception for pre-arranged appointments.
But from Saturday February 1, anyone wanting to report crimes, produce driving documents or report lost property can now do so at the Guildhall. The new office will be open seven days a week, from 8am to 8pm Monday to Saturday and 10am to 4pm on Sunday.
District commander for Northampton, Superintendent Mick Stamper, said: “The new police desk at the Guildhall means we will be in the centre of town and therefore more accessible for people who need to visit a police station or want information or advice. By being in the same place as the borough council, we can more easily draw on the expertise of council staff and make sure people get the most appropriate help and advice.
“We get a lot of enquiries where we need to direct people to the council for further help and support, such as problems with noisy neighbours or housing issues. Being together in the same location will make it much easier for people to get that additional help as they’ll simply have to move to another part of the Guildhall rather than walk across town.
“There has been a police desk in the Guildhall previously and it has been well used. The new desk will be bigger, with more staff and will be open for longer, from 8am to 8pm Monday to Saturday and 10am to 4pm on Sunday.
“The environment at the Guildhall is much more modern and welcoming, not only providing a more pleasant environment for those needing policing services but also ensuring a better working environment for our staff.”
Police and Crime Commissioner Adam Simmonds added: ““In my police and crime plan I have set out to modernise the police estate and work more closely with our partners to provide a better service to the public. Working with Northampton Borough Council in this way does all of these things and helps bring policing closer to the communities we serve.”
The Citizen’s Advice Bureau, Community Law, Northamptonshire County Council, Women’s Aid and other health and social support groups are already represented in the One Stop Shop at the Guildhall.