Passenger satisfaction falls on Virgin and London Midland train services
Problems following a £9bn upgrade on the West Coast mainline have led to a slump in passenger satisfaction levels.
Network Rail, whose top bosses were awarded six-figure bonuses last week, has been criticised by rail regulators for its performance on the line.
Official figures today showed that passenger satisfaction levels for punctuality and reliability for Virgin Trains - the main user of the West Coast line - had fallen 6% to 79% in the period spring 2008 to spring 2009.
And the punctuality and reliability satisfaction level for passengers on the services of London Midland, which also operates on the West Coast line, fell 8% to 70%.
"Virgin Trains and London Midland passengers are fed up with not being able to rely on the timekeeping of their services, the key thing passengers want," said Anthony Smith, chief executive of rail customer watchdog Passenger Focus.
He went on: "Network Rail and these train companies must stay focused on restoring their passengers' trust in the timetable."
The lowest ratings for overall satisfaction were given to London Overground (75%), National Express East Anglia (76%), First Capital Connect (76%), Southeastern (76%) and London Midland (78%).
The highest ratings for overall satisfaction were achieved by Heathrow Express (92%), c2c (91%), Merseyrail (91%), Chiltern Railways (90%) and Heathrow Connect (90%);
Email to a friend
Print this page- BREAKING NEWS: Man dies following motorway smash on Northamptonshire border
- BREAKING NEWS: Police inundated with hundreds of complaints over snowball fights
- BREAKING NEWS: Police name man killed in crash on motorway in Northamptonshire
- Neighbours raise concern about bid to build new house three inches from their home
- Student flats planned for Northampton town centre revealed
- BREAKING NEWS: Fishmarket art gallery offered new home
- Student flats planned for Northampton town centre revealed
- New manager of Northampton’s Grosvenor Centre says ‘This is the beginning of a new era’
- BREAKING NEWS: Police inundated with hundreds of complaints over snowball fights
- Northamptonshire MP leads bid against wind farm subsidies
- Exclusive: Saints voluntarily move key Heineken Cup match to Milton Keynes
- Ashton determined to end Saints career on a high
- West Northamptonshire Development Corporation in bid to purchase site of former power station
- Lifeguard Lane not looking to save Bloy
- Duston woman makes it to Masterchef finals
Looking for...
Featured advertisers
Jobs
Search for a job
Motors
Search for a car
Property
Search for a house
Weather for Northampton
Wednesday 08 February 2012
Today
Sunny spells
Temperature: -6 C to 1 C
Wind Speed: 13 mph
Wind direction: North east
Tomorrow
Cloudy
Temperature: -1 C to 2 C
Wind Speed: 7 mph
Wind direction: South west
