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Ambulance service launches investigation after Northampton man forced to wait two hours in torrential rain for paramedics to arrive

Martin Pell

Martin Pell

The East Midlands Ambulance Service has launched an investigation after a Northampton man was forced to wait two hours in torrential rain before paramedics arrived to treat him.

Martin Pell, aged 64, who is on crutches after a recent operation on his back, fell as he was getting out of his car in Harlestone Road, Duston.

Mr Pell’s leg was trapped underneath him and he feared he had suffered a hip displacement.

Despite seven 999 phone calls to ask for an ambulance, it was two hours before an ambulance finally arrived to treat Mr Pell.

He said: “It was horrendous. I was laying in the torrential rain and people were having to put coats and umbrellas over me.

“I’ve lost all muscles in my legs so I couldn’t move. No one should have to go through that. It is the sort of thing that could give someone a heart attack. I thought I was going to get pneumonia.”

Fortunately, Mr Pell has not suffered any broken bones and is now recovering at home.

A spokesman for East Midlands Ambulance Service said an investigation was taking place into the standard of care Mr Pell received.

The spokesman said: “It would appear that the service experienced by Mr Pell was not to the standard expected and if this is the case then we are very sorry.

“We are contacting Mr Pell to confirm we’re looking into what happened and as soon as we know the facts, we will be in touch with him direct to let him know our findings.”

 

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