An investigation has been launched to improve the standard of care on a ward at Northampton General Hospital.
During an inquest held in Northampton yesterday, the family of 77-year-old Peter Catling, of Brundall Close, Langlands, who died in the hospital’s Cedar Ward in July, raised concerns about the care he received before his death.
The director of nursing, midwifery and patient services at the hospital, Suzie Loader, said she was ‘extremely concerned’ to hear the issues raised and apologised to the family for some aspects of Mr Catling’s care.
The pensioner was admitted to the hospital in May with pain in the bottom of his spine following a fall.
He was initially discharged and re-admitted when the pain worsened.
Mr Catling’s condition deteriorated and he acquired pneumonia before he died in hospital on July 5.
The coroner at County Hall recorded a verdict of accidental death.
During the inquest, Mr Catling’s wife, Marie, said: “I saw him deteriorating before my eyes and I don’t understand how that went on for such a long time.”
Mrs Loader said she had received a number of complaints, similar to those made by Mrs Catling, and started an investigation two months ago.
These included concerns about patients not receiving pain relief quickly enough, call bells not being answered in a timely fashion and the attitude and behaviour of some members of staff.
Mrs Loader detailed the steps the trust had taken to address these concerns.
She said: “The trust are reviewing patient care. I hope that the actions taken by us will reassure Mrs Catling that the care will improve.
“I apologise for the poor standards of nursing care provided to Mr Catling.”
Mrs Catling said her husband was a ‘cheerful and hard working man’, a good husband and father of three.
She said: “His death was a tragic shock to his family and friends and he is missed.”