Enforcement action was taken at a Northampton nursing home after inspectors were told there was no hot running water for baths and showers.
Care Quality Commission inspectors visited Cedarwood Nursing Home in Kettering Road unannounced on June 11 and found action was needed on all core standards.
They saw that food storage areas were dirty and heard from residents and relatives that staffing levels were too low, a hole in the roof had been leaking rainwater for six months and there had been no hot running water since about January.
The report, published this week, said: “People who used the service told us that there were no shower or bath facilities because of the lack of running hot water and therefore they booked the hairdresser weekly at their own expense to ensure they had their hair washed regularly.”
The CQC referred the home to the environmental health department and the adult safeguarding team at Northamptonshire County Council.
As part of the enforcement action it also ordered the home to prepare a report setting out the actions it would take to meet the standards.
Manoj Mapara, director of Cedarwood Nursing Home Ltd.,said: “All the issues listed by the CQC were in the process of being addressed and have now been resolved.”