Some complaints made to a health watchdog about the standard of care on a ward at Northampton General Hospital were made by staff, it has emerged.
The Chron revealed last week that Cedar Ward, which mainly looks after elderly patients, is undergoing an external investigation.
But a hospital report has since shown that nurses raised concerns about some of the care provided on the ward to the Care Quality Commission (CQC) in August.
The report, from the hospital’s new permanent chief executive, Dr Sonia Swart, revealed how staff had “serious concerns relating to the lack of basic, safe and dignified nursing care”.
Dr Swart, said: “There was one formal complaint and a further, slightly more vague complaint the following week.”
Last week the director of nursing at the hospital, Suzie Loader, said nursing care had improved already due to actions taken following complaints. These have included making sure call bells were answered more quickly and patients received the pain relief they needed.
Northampton resident David Parsons’ mother, Molly Hewes, died in May this year. She spent three months on Cedar Ward and died one day after being transferred to Isebrook Hospital in Wellingborough. He hoped the hospital took his mother’s case into consideration when making changes. He said: “Mum said no-one listened to her about how she felt. I’d like to see proper care and listening on the ward.”
A report from the hospital’s chief executive said remedial work undertaken on Cedar Ward following serious concerns raised by members of staff ‘continues to make the environment safe for patients’. It said staff were much happier and the organisation of the wards concerned had improved. The investigation into the ward is expected to be completed by the end of this month when further actions will be taken by the hospital to prevent similar concerns.