Residents at a Northampton care home were only offered something to drink during a 10-hour period, an inspection revealed.
The Leys care home, in Booth Rise, was visited by the Care Quality Commission in August after which staff were warned they must improve.
Inspectors said the home scored ‘requires improvement’ in all five categories, including safety, effectiveness, care, responsiveness, and leadership.
In particular, the inspection highlighted that the system for keeping elderly residents hydrated relied on them asking for drinks.
The report said: “Staff were not always mindful in ensuring that people had enough to drink.
“People were only supplied with drinks at set times, or when they asked, however, not everyone had a drink available to them at all times.
“We observed that people did not have a supply of drinks, such as a jug of water available to them in their rooms.
“Staff recorded what people drank on fluid charts, which demonstrated that people were offered drinks only between 7am and 5pm daily.
“Staff were unable to tell us, and there was no record of, what people drank in the evening or at night.”
The report concluded: “People were at risk of not receiving enough to drink to maintain their health and wellbeing.”
On the other hand, The Leys did receive some praise from relatives.
The CQC report says: “Relatives spoke with appreciation of the staff, one described staff as “brilliant”, they went on to explain that staff always kept them informed and said their relative was very happy living there.”
Nobody at The Leys could be reached for comment.