The £13 million of improvements planned by East Midlands Trains are launched today.
The franchise, which runs services from London St Pancras International to Northamptonshire, East Midlands and South Yorkshire, has pledged to offer discounted fares and better compensation for delays, along with cleaner stations and trains.
The Department for Transport has extended the licence until at least March 2018.
To mark the start of the multi-million investment programme, extra staff will be on hand at stations across the network today handing out free train-shaped chocolates and talking to customers about the plans for the next few years.
There will also be copies of East Midlands Matters available, a new bi-annual customer report launched today, which will provide information for customers on progress with the investment plans, and updates on how East Midlands Trains is performing.
Transport Secretary Patrick McLoughlin said: “I want to see passengers put at the heart of our railway system. The franchise that starts today will mean better journeys and a better deal for passengers on East Midlands Trains. Strengthening our transport infrastructure, locally and nationally, is a key part of the government’s long-term economic plan, and the £38 billion spent on the UK’s rail network between 2014 and 2019 will help boost jobs and growth.”
Jake Kelly, Managing Director of East Midlands Trains, added: “This is a very exciting day for our customers, our employees and local communities and marks the start of our multi-million-pound investment programme.
“We are extremely pleased to have been given the opportunity to continue operating train services until at least March 2018, and we’re certain our customers will welcome the plans we have in place to improve our services.”