Care home company which runs Brixworth home launches initiative to get instant feedback on its services

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The care provider which runs the Pytchley Court care home in Brixworth, has launched a new initiative to receive instant feedback about the quality of care and services being provided in its homes.

HC-One is the third largest care provider in the UK and has started the initiative not just for residents and relatives, but also for HC-One staff and visitors.

The company has so far installed new user-friendly touchscreen tablet computers in the reception areas of 174 of its homes, an easy and convenient way to provide regular feedback. Using these tablets, residents, relatives, visitors and staff are able to respond to a series of questions about their experience in the home, such as: whether people receive a warm welcome to the home; whether there is a positive atmosphere in the home; and whether other colleagues are appropriately prepared for visitors. It will also assess the level of staff support and engagement with residents and the home’s cleanliness.

The information collected through this initiative will enable HC-One to identify best practices across its homes, and respond to any concerns people may have. HC-One will be using this information to ensure that they continue to provide the highest standard of care to Residents.

HC-One began installing tablets in its homes in June. Since then, over 6,500 pieces of feedback have been received across the country

HC-One’s Chairman Dr Chai Patel said: “We have launched this innovative initiative as part of our ongoing commitment to providing the best experience and kindest care for Residents. This scheme will also ensure that our homes are a great place for our dedicated colleagues to work, and for relatives and members of HC-One’s local communities to visit.”