Only half of London Midland passengers satisfied with the price of their tickets

London Midland train

London Midland train

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Only half of London Midland passengers are satisfied with the price of their train tickets, the results of the latest passenger survey have revealed.

The other main issues that rail passengers found with the service provided by the train operator, which serves Northampton, included the toilet facilities (only 44 per cent satisfied), the availability of staff (41 per cent satisfied) and how well the company deals with delays (only 35 per cent satisfied).

However, London Midland’s overall satisfaction rating was 82 per cent, up two per cent from last year, and there has also been a five per cent improvement in the number of passengers happy with the availability of seating (45 to 50 per cent).

 

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