Shoppers who parked in the Grosvenor Centre car park had to deal with long queues to use new pay machines because the town centre was “really busy” over the festive period, a borough council spokesman has said.
A number of people contacted the Chronicle & Echo after they were forced to join a long queue outside Sainsbury’s to use one of the two new pay-on-foot stations.
The new machines, as well as two more on the second floor of the car park, have replaced pay and display ticket machines which used to be on every floor of the car park.
Jamie Green, who used the car park after Christmas, said the long queue at the pay machines had put him off using the car park in the future.
He said: “I don’t think it is unreasonable to have more pay machines.
“If you park over near Costa you have a long way to walk to the nearest machines.”
Tim Hadland, Northampton Borough Council’s cabinet member for regeneration, enterprise and planning, said the long queues were a result of the popularity of the shopping centre.
He said: “Our town centre was really busy, which is good news for our businesses and a good sign that shoppers are spending money locally.”
The Grosvenor Centre car park was converted to a pay on foot system at the end of last year.